Shipments and returns
*No shipping on Saturday, Sunday or holidays*
**UPDATE 1/8/2021 FROM USPS; “ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.” **
What Shipping methods do you use?
All orders are shipped via USPS. We do our best to ship all of our orders as quickly as possible, and most ship the same day. All orders placed after 2pm on Friday as well as orders placed throughout the weekend will most likely be shipped on Monday.
All orders are shipped from Tuckerton, New Jersey.
How much is Shipping?
Shipping charges are calculated during checkout based on the estimated weight of the order but actual shipping charges could vary depending on products and options chosen. If the actual shipping charge is more than the price paid during checkout we may contact the customer via email or phone to secure payment for the additional charges.
Once a package leaves our warehouse, we are no longer responsible for the package. Unfortunately, we cannot guarantee shipping times or dates. It is the customer’s responsibility to track their package and be aware of when it may be delivered.
We understand that our customers need products from us quickly. In order to accommodate this, we offer USPS Priority Mail Express Shipping. USPS Priority Mail arrives in 1-3 business days. In many cases choosing this shipping option will cause the order to arrive overnight, but this cannot be guaranteed by the United States Postal Service, especially for rural or remote areas or us.
Orders utilizing Express shipping are processed with high priority to ensure your order is received as quickly as possible. Express orders placed after 12pm EST may be shipped the next business day and are not shipped out on Saturday or Sunday. These shipping options only apply to domestic orders.
If your package was damaged during shipping you must contact us within 24 hours of delivery so that we can immediately file a claim with the shipper. It is also important that you hold onto any remnants of the packaging or products that were damaged as well as the packing slip that was included in the shipment so that evidence of the damage and proof of contents can be provided to the shipper if needed.
Any packages that are returned to us for any reason will be held for 10 days and then discarded. This includes orders that were returned due to an undeliverable address, refused packages, packages that were not picked up, etc. The package may be re-shipped upon request, but will require payment of a second shipping charge to cover the cost of re-shipment.
Orders are processed and shipped Monday through Friday with the exception of holidays. Tracking numbers are usually sent to the email address provided at checkout within 1 business day of the order being placed. Depending on your email’s spam filter settings, tracking numbers may arrive in your spam folder, so please check there as well. Please note, USPS tracking information may not show up for up to 48 hours. Often times, your package may not be scanned at every stopping point, but that does not mean it was not picked up or on the way – please be patient!
9SouthVapes.com /.biz is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or are unsure regarding a product or it’s function or compatibility please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.
If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We will definitely do our best to fix any mistakes that we have made, but we must be notified in a timely manner.
Your pack shipment
Packages are generally dispatched within 24 hours of payment and are shipped via USPS with tracking and drop-off without signature. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
All Sales Are Final!